Operational Management
Guest review scores are a direct reflection of your hotel’s service standards.
Our management team implements standardized procedures and operational practices to achieve high satisfaction rates.
Customer relationship management
For we believe that your customers are at the center of the African hospitality business, quality, excellence, tradition and innovation are the four pillars on which our corporate culture is based and we aim to provide you with advisory services combined with innovation to stay ahead of competition and meet your customers’ needs.
Sales & Marketing
The success of a hotel lies in a well-crafted commercial and marketing strategy. Our team consists of experts in web marketing, online distribution, and commercial representation.
Revenue Management
Our hotel revenue management and pricing experts focus on increasing your room and total revenue. Through our proven methodology in hotel yield management and distribution, we aim to enhance your property’s RevPAR (Revenue per Available Room) and GOPPAR (Gross Operating Profit per Available Room).
Concept Development
We can assist you from the very beginning of your hotel project. We excel in developing new hotel concepts and original ideas, particularly in brand image and positioning. If you’re aiming to be the next trending project in the hospitality industry, we’re here to help!
Pre-Opening Planning
Opening a hotel is an art. Timelines and decisions must be meticulously controlled and managed down to the finest details. Over the past ten years, we have successfully opened a dozen hotels, and we are ready to manage the next launch with our comprehensive development strategy, checklist, and action plan.
Customer Service Training
We specialize in creating and implementing effective customer-centric strategies for your employees, complemented by highly specialized training programs to ensure exceptional service delivery.
